Giftsomatic Tries to  ensure that every transaction at our website is seamless. We take extra care in delivering our products with the highest quality standards.

As per our policy, we do not offer returns or exchanges on products, which are delivered in perfect condition as per the order placed. In case you receive incorrect product (that doesn’t matches the item you have placed order for) or if the product has damage then we will be happy to replace the product. In case the replacement is not possible or item is out of stock refund will be provided.

Cancellation policy is not applicable on any product.

Giftsomatic may, without liability, cancel any accepted order before shipment if there are problems with the payment mode selected by you.

To report incorrect product or any damages in transit, please get in touch with our customer care within 24 hours of delivery at hello@giftsomatic.in. Please provide your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item with a complete and unedited unboxing vedio. Our customer care team will look into the issue and respond to you within 48 working hours. Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are two failed delivery attempts by our shipping agency and/or the package is refused by the recipient.